Own The Osprey

Return and Refund Policy

Effective Date: [From Purchase]

Thank you for shopping with [White Ridge Outdoors]. We appreciate your business and want to ensure your satisfaction with our products. Please take a moment to review our return and refund policy.

14-Day Return Window

We offer a 14-day return period from the date of delivery for most products. If you are not completely satisfied with your purchase, you may return it for a refund or exchange within this timeframe. To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging.

How to Initiate a Return

To initiate a return, please follow these steps:

• Contact our customer support team at [Whiteridgeoutdoors@Yahoo.com] within the 14-day return window to request a return authorization.

• Provide your order number, the item you want to return, and the reason for the return.

• Our customer support team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.

• Pack the item securely in the original packaging (if available) and include the RMA number on the shipping label.

Return Shipping

Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received the wrong item). We recommend using a trackable shipping service to ensure that your return is received.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [14] business days.

Exclusions

Please note that certain products may not be eligible for returns due to hygiene and safety reasons, including but not limited to [list any excluded items].

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and provide a replacement or refund as needed.

Contact Us

If you have any questions about our return and refund policy, please contact us at [Whiteridgeoutdoors@yahoo.com] or [07940015976].

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